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Shipping & Returns

Shipping & Returns

 

Please note:

This webstore ships to Australia and Australian Terriritories only.

 

How much does shipping cost?

 

Shipping is currently AUS$10.95 per order.

 

How long does it take to get my order?

 

Orders are usually processed within 24 hours of being received, weekdays. Orders received on Friday, Saturday and Sunday will normally ship on Tuesday as the orders are placed in the UK.

 

Orders are sent by AusPost eParcel. Shipments are trackable and details will be provided.

 

Can I return an item?

 

Please inspect your order upon delivery. We work hard to produce the highest quality markers, but if something is wrong with your order please contact us within 30 days of receipt of your product. New, unopened items purchased from our online store can also be returned. 

 

To return an order, please contact our customer service via email at help@chameleonpens.com. We will work with you to issue a Return Authorisation Number.  This RA# must be included with your returned shipment.

 

This does not affect your statutory rights.